Archive for December 14th, 2009
Want customers? Make it easy for them to shop.
Tonight I experienced a classic case of websites chasing customers away. I was the customer. Here’s what happened… My husband drives a 2000 Ford F-250 – a nice truck and looks almost new still. But an electronic part has gone haywire so I decided to see if I could find a replacement. It’s a little [...]
Posted: December 14th, 2009 under customer retention, customer service, marketing, web marketing, web pages.
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