Archive for July 7th, 2010
Cutting Small Corners Can Destroy A Business
This morning, once again, I cursed my electrician. I do this often, because he placed my kitchen can lights where they shine on the back of my head rather than my counter tops. But when I really steam is when I have to change a light bulb. The can lights weren’t cheap – they were [...]
Posted: July 7th, 2010 under customer retention, customer service.
Tags: customer service
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