Archive for March 16th, 2011
When there’s a problem involving a customer…
Today I’m on a rant about an order I placed last week. It was for a specialty food item that had to be shipped on dry ice, so they only ship on Mondays. That was fine, because the man assured me that it would arrive on Thursday. The fact that he told me the order [...]
Posted: March 16th, 2011 under customer retention, customer service.
Tags: customer service
Comments: none
