Archive for 'customer contact'
How to turn a cranky client into a lifetime fan
If you’ve been in real estate for long, you’ve had cranky clients. You’ve had transactions with glitches that were difficult. You may have even made some mistakes. You’ve also had some clients who couldn’t be pleased no matter what you did, but this isn’t about them. This is about the ones who had a genuine [...]
Posted: February 8th, 2012 under customer contact, customer feedback, real estate self promotion.
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Action You Can Take Today to Build Your Business
Want to do something today – right now – that will help build your business? If you have a pen, a piece of paper, an envelope, and a stamp, you can do just that. You can write a thank you note. In fact, you’ll do even better if you write a dozen thank you notes. [...]
Posted: March 1st, 2010 under business writing, communication, customer contact, customer relations, customer retention, effective marketing, inexpensive marketing, letter writing, marketing, marketing on a budget, professional image, public relations, real estate marketing, self-promotion, thank you notes.
Tags: effective marketing, follow up, law of attraction, low cost marketing, marketing, marketing budget, self-promotion
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Is It Easy to Buy From You?
Once again, household adventures lead me to marketing thoughts… A few days ago my oven started acting strange. I have a gas range and sometimes it would come on and sometimes not. I’d have to turn it on and off a few times to get it going. Finally, last night it refused altogether, so today [...]
Posted: January 22nd, 2010 under customer contact, customer service, marketing.
Tags: customer service, marketing, phone sales
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Returning Phone Calls & E-mails
This week I volunteered to make some calls for my son while he was at work. One of them was to find out about a mortgage program that he keeps hearing advertised on the radio when he goes back and forth to work. So, I called. What I got was a recording telling me that [...]
Posted: October 30th, 2009 under customer contact, customer relations, customer retention, customer service, marketing.
Tags: advertising, customer service, marketing
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Do You (or your employees) Make this Mistake?
Yesterday morning my husband asked me to make a phone call for him. This is normal – he doesn’t like to make phone calls, so the job has always fallen to me. I called, and after giving the message to the gentleman (?) on the other end, he said l “Have your husband call me.” [...]
Posted: August 18th, 2009 under business building, customer contact, customer relations, customer retention, customer service.
Tags: customer service, discrimination, gender discrimination, insulting customers
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Marketing: Can you adopt the Chrsysler Mindset?
This morning I read a short article about Chrsyler and their new campaign to sell the new Dodge Ram pickup. Because of the price of fuel, truck sales are down – way down. But they aren’t giving up. Instead, creative officer David Lubars was quoted as saying “We know the amount of people out there [...]
Posted: September 17th, 2008 under ads, advertising, attitude, customer contact, e-mail marketing, effective marketing, inexpensive marketing, internet marketing, marketing, marketing on a budget, positive thought.
Tags: Add new tag, budget marketing, low cost marketing, marketing
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Self promotion with class – try this marketing program
Just have to share something that looks like a good idea – and it’s an affordable way to maintain top of mind awareness with your most valuable contacts. Here’s the story, straight from an email I got from Christy McDowell: Send out Cards is an Internet Based contact manager that allows you to send real [...]
Posted: April 8th, 2008 under customer contact, marketing, self-promotion.
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