Archive for 'customer relations'
There’s a person I’ve been following for a while who puts out some good, useful information. And while I haven’t yet purchased anything from her, I have considered it. But now… I’m reconsidering that thought. Why? Because yesterday she wrote a persuasive email introducing her followers to one of her colleagues. She wrote quite a [...]
Several discussions on Active Rain lately have touched on the problem of clients being upset when they can’t reach their real estate agent, clients calling in the middle of the night, etc. My thought was “Why not make it both easy and clear for both of you?” Why not send each of your clients an [...]
A few minutes ago I read a blog post and wished to respond… but by the time I got through 3 or 4 different pages and THEN found out I needed to be logged in, I said “forget it” and clicked away. Now that blogger may or may not care if people respond and post [...]
Major manufacturers can get away with giving less and less because they’ve got us “hooked” on their products. But independent business people need to keep customers happy by giving more.
These two little words may not ensure your success, but if you never use them, you can just about guarantee failure. This morning the Fundraising Success magazine arrived, and there was yet another article on this subject. It’s one that all too many fundraisers ignore, so all of us who write for them harp about [...]
The following is about real estate, but it could be said for any product or service you sell. Listening to customers “want list” and learning the reasons why they want what they want will strengthen your communication – and help you close more sales! Quite often, when real estate agents think about communicating with customers [...]
Posted: May 10th, 2010 under communication, customer relations, real estate sales, realestate, sales.
Tags: communicate with customers, communication, customer service, listening skills in sales, salesmanship
What’s going on? Why are so many people interested in firing their Realtors? Is this a sign that Realtors are not marketing their listings, or is this a sign that Realtors are not communicating with their listing clients? The reason I ask is because an article that I wrote and posted to EzineArticles.com back in [...]
Posted: May 7th, 2010 under communication, customer relations, real estate, real estate listings, real estate marketing, real estate sales, realtor promotion.
Tags: advertising, effective marketing, marketing, real estate marketing
Have you gotten into a rut with promoting your local business? Do you feel stuck with running the same tired ads in the newspaper or printing up sale flyers to insert in sacks when customers make a purchase. If so, business probably isn’t increasing at a very rapid rate. So try these three simple steps [...]
Posted: May 2nd, 2010 under advertising, customer relations, effective marketing, inexpensive marketing, marketing, marketing on a budget, self-promotion.
Tags: advertising, low cost marketing, marketing, marketing budget, marketing plan, self-promotion, small business
In a word… NO. Not unless the recipient has given you permission and told you they prefer FAX communications from you. Back when I had the real estate office there was one particularly annoying sales person who wanted to sell us things like imprinted pens, notepads, calendars, etc. She also carried flyer boxes, sign frames, [...]
Want to do something today – right now – that will help build your business? If you have a pen, a piece of paper, an envelope, and a stamp, you can do just that. You can write a thank you note. In fact, you’ll do even better if you write a dozen thank you notes. [...]
Posted: March 1st, 2010 under business writing, communication, customer contact, customer relations, customer retention, effective marketing, inexpensive marketing, letter writing, marketing, marketing on a budget, professional image, public relations, real estate marketing, self-promotion, thank you notes.
Tags: effective marketing, follow up, law of attraction, low cost marketing, marketing, marketing budget, self-promotion