Archive for 'customer service'
Warn Your Buyers and Sellers –
Today many of your real estate clients are probably using Facebook. I don’t understand why people enjoy sharing the details of their lives with everyone they know plus a whole lot of people they don’t know – but I’m in a minority. Many do enjoy it and do post to Facebook every day – or [...]
Posted: September 17th, 2012 under client care, customer service.
Tags: real estate negotiating
Comments: none
Communicating With Clients – Make it Easy on Both of You
Several discussions on Active Rain lately have touched on the problem of clients being upset when they can’t reach their real estate agent, clients calling in the middle of the night, etc. My thought was “Why not make it both easy and clear for both of you?” Why not send each of your clients an [...]
Posted: September 30th, 2011 under appointments, customer relations, customer service, expectations.
Tags: communication, customer service, real estate
Comments: none
Are You Setting Up Roadblocks to Response?
A few minutes ago I read a blog post and wished to respond… but by the time I got through 3 or 4 different pages and THEN found out I needed to be logged in, I said “forget it” and clicked away. Now that blogger may or may not care if people respond and post [...]
Posted: March 30th, 2011 under customer relations, customer service, marketing, marketing mistakes.
Tags: customer service, marketing
Comments: none
When there’s a problem involving a customer…
Today I’m on a rant about an order I placed last week. It was for a specialty food item that had to be shipped on dry ice, so they only ship on Mondays. That was fine, because the man assured me that it would arrive on Thursday. The fact that he told me the order [...]
Posted: March 16th, 2011 under customer retention, customer service.
Tags: customer service
Comments: none
How to Alienate Customers: Give a Little Less than they expect
Major manufacturers can get away with giving less and less because they’ve got us “hooked” on their products. But independent business people need to keep customers happy by giving more.
Posted: December 5th, 2010 under customer relations, customer retention, customer service.
Tags: customer service
Comments: none
Cutting Small Corners Can Destroy A Business
This morning, once again, I cursed my electrician. I do this often, because he placed my kitchen can lights where they shine on the back of my head rather than my counter tops. But when I really steam is when I have to change a light bulb. The can lights weren’t cheap – they were [...]
Posted: July 7th, 2010 under customer retention, customer service.
Tags: customer service
Comments: none
The truth is, marketing might not have saved them
There’s a restaurant in our town that is about to close – at least that’s what the word is around town, and I don’t doubt it. This establishment is located in a high-traffic spot and it has large windows. Anyone driving by can see when there are customers seated at the tables. I glance over [...]
Posted: April 17th, 2010 under customer service, marketing.
Tags: customer service, marketing
Comments: 5
Is It Easy to Buy From You?
Once again, household adventures lead me to marketing thoughts… A few days ago my oven started acting strange. I have a gas range and sometimes it would come on and sometimes not. I’d have to turn it on and off a few times to get it going. Finally, last night it refused altogether, so today [...]
Posted: January 22nd, 2010 under customer contact, customer service, marketing.
Tags: customer service, marketing, phone sales
Comments: none
Web Marketers: Offer the Proper Links
When you offer products in an e-mail or in an article on your blog, are you sending your readers to the proper page to buy those products? I just read an email about making your own facial scrub, and it sounded interesting so I went to the website and found the recipe… so far so [...]
Posted: January 11th, 2010 under customer relations, customer service, e-mail marketing, effective marketing, email marketing, internet marketing, marketing, web marketing.
Tags: customer service, on-line marketing, web marketing
Comments: 1
Increase Sales With Client Follow-up
Good customer service includes service before, during, and after the sale. And it’s the “after the sale” part that makes a salesman really stand out from his or her competitors. Why then, don’t all sales people follow up with clients? Why don’t they put it in their schedules and make sure it gets done regularly? [...]
Posted: January 8th, 2010 under customer retention, customer service, follow up, marketing, sales.
Tags: customer service, follow up, marketing, sales professions
Comments: 3