Archive for 'persuasion'
Two small words that add punch to a request
Words and where you use them really do make a difference, and these two are surprisingly effective. The two words? “Will You.” Instead of making a statement such as “Call if you’ll be late,” change it to “Will you call if you’ll be late?” and get the affirmative response. Once someone has said yes, they’ve [...]
Posted: June 25th, 2008 under customer service, persuasion, word tricks.
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