Tag: customer service
Web Marketers: Offer the Proper Links
When you offer products in an e-mail or in an article on your blog, are you sending your readers to the proper page to buy those products? I just read an email about making your own facial scrub, and it sounded interesting so I went to the website and found the recipe… so far so [...]
Posted: January 11th, 2010 under customer relations, customer service, e-mail marketing, effective marketing, email marketing, internet marketing, marketing, web marketing.
Tags: customer service, on-line marketing, web marketing
Comments: 1
Increase Sales With Client Follow-up
Good customer service includes service before, during, and after the sale. And it’s the “after the sale” part that makes a salesman really stand out from his or her competitors. Why then, don’t all sales people follow up with clients? Why don’t they put it in their schedules and make sure it gets done regularly? [...]
Posted: January 8th, 2010 under customer retention, customer service, follow up, marketing, sales.
Tags: customer service, follow up, marketing, sales professions
Comments: 2
Marketing Tidbits for 2010
Bob Bly’s letter this morning offered up some interesting tidbits that he’d found, and since he gives permission to re-use his letters, here are a couple of them: ***The ideal length for a web page*** According to web expert Gerry McGovern, the ideal length for a page of web copy on a regular web site [...]
Posted: January 4th, 2010 under business writing, copy layout, copywriting, customer service, effective marketing, internet marketing, marketing, search engine optimization, SEO, trust in marketing, web copy, web copywriting.
Tags: customer service, effective marketing, marketing, marketing copy, search engine optimization, SEO, web copy, web marketing, web pages
Comments: none
Returning Phone Calls & E-mails
This week I volunteered to make some calls for my son while he was at work. One of them was to find out about a mortgage program that he keeps hearing advertised on the radio when he goes back and forth to work. So, I called. What I got was a recording telling me that [...]
Posted: October 30th, 2009 under customer contact, customer relations, customer retention, customer service, marketing.
Tags: advertising, customer service, marketing
Comments: none
Do You (or your employees) Make this Mistake?
Yesterday morning my husband asked me to make a phone call for him. This is normal – he doesn’t like to make phone calls, so the job has always fallen to me. I called, and after giving the message to the gentleman (?) on the other end, he said l “Have your husband call me.” [...]
Posted: August 18th, 2009 under business building, customer contact, customer relations, customer retention, customer service.
Tags: customer service, discrimination, gender discrimination, insulting customers
Comments: none
When you can’t compete on price – compete with service
Small stores in small towns have a huge disadvantage when it comes to price – because they don’t belong to a huge buying network, they buy at a much higher price than “chain” outlets. Thus, sometimes the small store pays more for an item than you can buy it for if you go out of [...]
Posted: April 7th, 2009 under advertising, customer service, marketing.
Tags: customer service, marketing, small business
Comments: 1
Your Word: An Important Part of Marketing
Say you’ve learned all the right things to do with advertising – from writing compelling copy, to mailing to the right people, to placing ads in all the right places, to following up until you have the customer. None of that will help you earn a living if you let those customers down once you [...]
Posted: March 11th, 2009 under advertising, customer service, false promise, marketing.
Tags: big promise, customer service, hughes net, keeping your word, marketing, professional reputation
Comments: none
Does your marketing need a lift?
Are you running the same old ads in the same old places, and getting the same old results – or non-results? Maybe it’s time to take a hard look at two things: Where you place your ads Your copy This week, as I tossed the “freebie” issue of our local newspaper after glancing over its [...]
Posted: January 10th, 2009 under advertising, marketing.
Tags: advertising, customer service, marketing
Comments: none
Send your visitors to the correct page!
When you do a post, place a Craig’s List ad, or set up an adwords ad about something specific on your site, do you then direct interested parties directly to that information, or do you simply list your home page? If you want them to stay and respond according to your wishes, send them to [...]
Posted: December 20th, 2008 under advertising, marketing.
Tags: customer service, marketing, web pages
Comments: none
Marketing without Service – a waste of money
Marketing your services is the first step – you get the customers in the door. But if you don’t deliver what you’ve promised, then what? They won’t come back, that’s what! And that leaves businesses in the position to keep hunting for more and more new customers. Worse yet, they have to look for customers [...]
Posted: November 11th, 2008 under advertising, customer service, marketing.
Tags: Best Buy, customer service, marketing
Comments: 1